Internet Buyer Beware
For over 40 years, we have helped serve customers. When you buy a turntable here, we set it up for you, including mounting & aligning the cartridge & balancing the tonearm. Other stores & internet sellers usually can't, won't or don't know how to do this. Without proper set up, the turntable won't sound right & the cartridge & your records can be damaged. nbsp; ur prices are usually the same as most internet prices.
If a unit you buy here is initially defective, you get a new unit, at no charge. When you buy speakers here, we provide warranty service for the full length of the manufacturers' warranty, usually five years. Internet sites require you to ship your equipment back, which is expensive, time consuming & easy to get damaged in transit.
A customer brought in a CD changer that had jammed. Since she bought it here, we opened it up & removed a Barbie doll toy part. While certainly not covered by warranty, we repaired it for free.
We've seen internet turntables missing essential parts, including the cartridge, head shell, tonearm counterweight, connecting cords, feet, etc., which can cost more than the whole turntable. Without these parts, the turntable won't play. Often, after spending hundreds of dollars for parts, the turntable still doesn't work. Some internet turntables, though described as complete & working, won't work in the U.S., since they are European 220 volt, 50 hertz models.
Many internet dealers do not provide a factory warranty. Many internet dealers sell B stock units, which are broken units that have been returned. B stock units have a far higher failure rate & much shorter warranties.
Since 100,000,000 people follow on-line auctions, the price paid is often the highest in the world, far higher than what we would charge for the same item. Freight charges are high & getting higher. Big speakers can cost hundreds of dollars to ship. Twenty years ago, people in Europe or Asia would often pay double or more for classic audio than the going U.S. price. Now that inflated international price is the internet price. Many international people look at the U.S. dollar like play money, or as fifty cent dollars.
Sometimes we've had six phone calls in a row from people asking us to fix broken internet units. Each time the repair cost was far greater than the unit's value. Often major parts were missing, preventing proper functioning. Often we've had the same equipment, working fine, for less than they paid on line. Most internet sellers don't have the original packing. Unless properly packed, a turntable will arrive in many pieces, or the McIntosh will come with a cracked faceplate.
Customers have looked at our shining vintage equipment, which looks like new & then asked, "How come everything I buy on the internet is rusty or dented or damaged?"
Unlike internet units, our electronics have many adavantages:
1] Every month, people call us with many electronic units that they want to sell or trade-in. We only buy the best of these & reject the other 98%.
2] We'll use our electronic test equipment to make sure everything is working 100%.
3] Before buying equiment, we'll leave units on for hours or even days to make sure there are no intermittent problems.
4] Since our equipment comes from our local customers, rust problems are virtually unknown. In most states, homes have dehumidifiers. In Colorado, the climate is so dry that homes have humidifiers to add moisture to the air. Here you'll see many 40 & 50 year old cars, not garaged. without rust.
There are many internet scams with amounts just under $500. Criminals know that the FBI & law enforcement will not pursue cases under $500. Often consumers are left with no recourse & junk equipment that they then try to re-sell. The broken amp becomes like a stale Christmas fruitcake that's forever passed around. This process continues until someone stops & takes the loss. Some people think that the sellers' rating system protects them. If a seller gets a bad review, many times they will close their existing account & open a new account.
Often the descriptions are false. Twenty-year old units are described as new or only a few years old. Mono p.a. amps are called surround sound or stereo amps. An engineer who designs & builds amps told me, "Every time I buy anything on the internet, it always needs work."
Other scams include putting a fancy name plate on a cheaper unit, using the wrong photo or a generic photo, or using photo shop to make a bad unit look good. A McIntosh tube power amp described as mint didn't work, with extra holes drilled in the chassis & major dents, like it was dropped from 30 feet onto concrete.
Most turntables, cartridges & headphones that we sell are made in the U.S. or Europe. On the internet, most things are from China. When you buy at a local store, the money you spend tends to stay in your own community.
Many internet brands won't be found at a reputable dealer. Some speakers have a 1-2 ohm impedance, which destroys receivers & amps. Scam speakers copy known brands like AR, Infinity, Klipsch & Paradigm, with slightly different spelling, to mislead people, like a Rolex watch spelled "Rollex". The misspelled "Rollex" or speaker brands have no relation to the genuine brands. They'll claim to be worth thousands, but are only worth $30.
In some states, authorities have brought legal action against these brands. Often the criminals have a post office box, so they can't easily be found. When they get into trouble, they switch to a different post office box.
|Employee Experience |
30-40 years from all employees
|Used Warranties |
As is; buyer beware
On-site Inspection & Audition
100's of Receivers, amps, speakers, Turntables, etc. in our local store
|Sight unseen & unheard|
Affordable Audiophile Equip.
Focal, Parasound, Elac, Pro-ject, Cambridge, Dali
Pro JBL, Crown, DBX, Marantz, Denon, etc.
10,000+ in stock
|Used & Classic Audio|
100's in stock
Turntables 14 new models, 11 made in Europe or the U.S.
|Tube Amplifiers new Prima Luna, |
Jolida & Dared; many used tube amps
|Cartridges, Needles / Stylus |
100's in stock
Local, in-store service YES
Cartridge Install YES
Turntable set-up YES
|Freight Charges NO|
Visitors since Jan 2001
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