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Internet Buyer Beware
For over 35 years, we have helped serve customers. When you buy a turntable here, we set it up for you, including mounting & aligning the cartridge & balancing the tonearm. Other stores & internet sellers usually can't, won't or don't know how to do this. Without proper set up, the turntable will not sound right, plus the cartridge & your records can be damaged.
When you buy here, if a unit is initially defective, you get a new unit, at no charge. When you buy speakers here, we provide warranty service for the full length of the manufacturers' warranty, usually five years. Internet sites require you to ship your equipment back, which is expensive, time consuming & easy to get damaged in transit.
A customer once brought in a CD changer that had jammed. Since she bought it here, we opened it up & removed a Barbie doll toy part. Though certainly not covered by warranty, we did the repair for free.
Electronics bought from many internet dealers do not have a factory warranty. Many units sold on line are B stock, broken units which have been returned. B stock units have a far higher failure rate & much shorter warranties.
Sometimes we've had six phone calls in a row from people asking us to fix broken E-bay units. Each time the repair cost was far greater than the unit's value. Often major parts were missing, preventing proper functioning. Often we've had the same equipment, working fine, for less than they paid on line. Most E-Bay sellers don't have the original packing. Unless properly packed, a turntable will arrive in many pieces, or the McIntosh will come with a cracked faceplate.
There are many scams on ebay & craigs list with amounts just under $500. Criminals know that the FBI & law enforcement will not pursue cases under $500. Often consumers are left with no recourse & junk equipment that they then try to re-sell. The broken amp becomes like a stale Christmas fruitcake that's forever passed around. This process continues until someone stops & takes the loss.
Often the descriptions are false. Twenty-year old units are described as new or only a few years old. Mono p.a. amps are called surround sound or stereo amps. An engineer who designs & builds amps told me, "Every time I buy anything on the internet, it always needs work." Other scams include putting a fancy name plate on a cheaper unit, using the wrong photo or a generic photo, or using photo shop to make a bad unit look good. A McIntosh tube power amp described as mint didn't work, with extra holes drilled in the chassis & major dents, looking like it was dropped from 30 feet onto concrete. Most of the turntables, cartridges & headphones that we sell are made in the U.S. or Europe. On the internet, most things are from China. When you buy at a local store, the money you spend tends to stay in your own community. Many internet brands won't be found at a reputable dealer. Some speakers have a 1-2 ohm impedance, which destroys receivers & amps. Scam speakers copy known brands like AR, Infinity, Klipsch & Paradigm, with slightly different spelling, to mislead people, like a Rolex watch spelled "Rollex". The misspelled "Rollex" or speaker brands have no relation to the genuine brands. They'll claim to be worth thousands, but are only worth $30. In some states, authorities have brought legal action against these brands. Often the criminals have a post office box, so they can't easily be found. When they get into trouble, they switch to a different post office box.
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Internet |
Employee Experience 30–40 years from all employees
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Minimal
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Used Warranties 90 days |
As is; buyer beware
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On-site Inspection & Audition 100's of Receivers, amps, speakers, amps, Turntables, etc. in our local store |
Sight unseen & unheard |
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Affordable Audiophile Equip. Parasound, Monitor Audio, Pro-ject, Quad, Rega, Rogue, Wharfedale
PRO Audio Pro JBL, Crown, Marantz, Denon, etc. |
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Speaker Components 10,000+ in stock |
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Used & Classic Audio 100's in stock |
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Turntables 14 new models, 11 made in Europe or the U.S. |
NO |
| Tube Amplifiers new Vincent, Quad & Rogue; many used tube amps |
NO |
Cartridges, Needles / Stylus 100’s in stock |
NO |
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Cartridge Install YES
Turntable set-up YES
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| Local, in-store service YES |
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Freight Charges NO |
Often |
Visitors since Jan 2001
Copyright © 2008 GoldSound, Inc.
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